Clear information before you book and stay.

SwissBlue Hospitality Group is a Saudi hospitality brand offering hotels and serviced apartments designed for business travelers, families, and long-stay guests.

SwissBlue properties are located in selected cities and key districts across Saudi Arabia, with locations chosen for convenience, accessibility, and proximity to business, leisure, and essential services.

SwissBlue is a hospitality group operating a collection of hotels and serviced apartments under one service standard.

SwissBlue offers short stays, business stays, family stays, and extended stays through hotel rooms, suites, and serviced apartments depending on the property.

Yes. SwissBlue offers both hotel accommodation and serviced apartments, with options varying by location.

Yes. Many SwissBlue properties are designed to welcome families, with spacious units, practical amenities, and a comfortable residential atmosphere.

Yes. Core hospitality standards remain consistent, while room types, facilities, dining options, parking, and additional services may vary by property.

Choose based on your destination, length of stay, preferred room type, required amenities, and proximity to business districts, hospitals, shopping areas, or the airport.

Yes. Our reservations team will be happy to assist with availability, rates, room types, long-stay requests, and any special requirements before confirming your booking.

Yes. Selected SwissBlue properties offer special rates for weekly, monthly, and corporate long-stay bookings, subject to availability and property policy.

You can book through the SwissBlue website, by contacting our reservations team, or through approved booking channels.

Yes. Direct booking through the website is available for selected properties and gives you access to official rates and property information.

Direct booking usually gives access to official rates, direct support, and clearer booking conditions. Promotional rates may vary by season and property.

Yes. Modification requests are subject to availability, rate conditions, and the cancellation or amendment policy stated in your booking confirmation.

Yes. Cancellation is handled according to the booking policy, rate type, and cancellation deadline shown at the time of reservation.

Cancellation and refund terms vary by rate and property. The applicable policy will be clearly shown in the booking confirmation before payment.

Yes. Rates may vary based on seasonality, demand, events, holidays, room type, and length of stay.

Yes. SwissBlue offers corporate rates for companies, business travelers, government entities, and organizations with recurring accommodation needs.

Yes. Group rates may be arranged for delegations, families, teams, and events, subject to availability and booking conditions.

Yes. Multiple-room or multiple-apartment bookings can be arranged through the website or reservations team.

Yes. You may request a preferred room type, floor, bed setup, view, or apartment layout. Requests are subject to availability.

Rates are displayed according to the booking channel policy. VAT and any applicable fees will be shown before confirming payment.

Pay-at-property options may be available for selected bookings. Some rates may require prepayment or a deposit to secure the reservation.

Accepted payment methods may include Mada, major credit cards, bank transfer, cash, and approved digital payment options, depending on the property.

A refundable security deposit may be requested at check-in depending on the property, length of stay, and booking type. The refund process will be explained clearly.

Standard check-in is usually from 3:00 PM, unless otherwise stated in your booking confirmation.

Standard check-out is usually by 12:00 PM, unless otherwise stated in your booking confirmation.

Early check-in may be available subject to room readiness and occupancy. Additional charges may apply.

Late check-out may be arranged subject to availability and property policy. Additional charges may apply.

Our team will assist you with luggage storage where available and will do its best to prepare your room as early as possible.

Yes. Most SwissBlue properties offer late-night check-in with prior booking confirmation and valid identification.

Guests must present valid identification, such as Saudi national ID, Iqama, GCC ID, passport, or approved digital ID.

Yes. Valid identification is required for guest verification and registration according to Saudi hospitality procedures.

The staying guest must usually be present with valid ID. For company or group bookings, prior arrangements may be required.

Yes. Extensions are subject to availability, current rates, and settlement of any additional charges.

Available options may include standard rooms, deluxe rooms, suites, studios, one-bedroom apartments, and family apartments, depending on the property.

Yes. Selected properties offer single, twin, double, and king-bed arrangements.

Yes. Suites and family apartments are available in selected properties and are ideal for families and longer stays.

Many serviced apartments include a kitchenette or fully equipped kitchen. Facilities vary by apartment type.

Some serviced apartments include a washing machine, while others provide laundry service. Please check the selected apartment details.

Fridge and microwave availability depends on the room or apartment type. Serviced apartments usually include practical kitchen appliances.

Basic kitchenware may be available in serviced apartments. Additional items can be requested where available.

Many rooms and apartments include a comfortable work area suitable for business travelers and remote work.

In-room safes are available in selected rooms and properties. Please check the room details before booking.

View preferences may be requested during booking and are subject to availability.

Extra beds may be available for selected room types, subject to space, safety standards, and additional charges.

Baby cots may be provided upon request and subject to availability. We recommend requesting it before arrival.

Rooms are designed for guest comfort; however, sound insulation levels may vary by building and room type.

Yes. Non-smoking rooms are available in selected properties and can be requested during booking.

Connecting rooms may be available in selected properties and should be requested in advance.

Facilities may include reception, Wi-Fi, parking, housekeeping, laundry, dining, meeting areas, fitness facilities, and serviced apartment amenities depending on the property.

Yes. Complimentary Wi-Fi is available for guests in most SwissBlue properties.

Parking may be available at selected properties. Availability and fees vary by location.

Parking may be complimentary or chargeable depending on the property and booking conditions.

Many SwissBlue properties offer 24-hour reception or guest support. Please check the selected property details.

Yes. Daily housekeeping is available in hotel rooms, while serviced apartments may follow daily, scheduled, or long-stay cleaning plans.

Laundry service is available in selected properties, either in-house or through an approved service provider.

Ironing service or ironing equipment may be available depending on the property.

Luggage assistance may be available at selected properties. Our team will support guests whenever possible.

Room service availability varies by property and operating hours.

Restaurants or dining outlets may be available in selected properties. Please check the selected property page.

Breakfast may be available in selected properties as included or optional, depending on your rate plan.

Breakfast inclusion depends on the selected rate plan. It will be clearly shown before booking confirmation.

Selected SwissBlue properties offer meeting rooms, business corners, or quiet work-friendly spaces.

Fitness facilities may be available in selected properties. Please check the property facilities before booking.

Swimming pool availability varies by property. Operating hours and access rules may apply.

Spa or wellness services may be available in selected properties or through nearby partner providers.

Yes. Most properties provide guest seating areas in reception or public spaces.

Elevators are available in most multi-floor properties. Please confirm accessibility requirements before arrival.

SwissBlue properties follow safety and security procedures suitable for hospitality operations, including monitoring of public areas where applicable.

You can find the nearest SwissBlue property through the locations page or by contacting our reservations team.

Many locations are selected for convenient access to business areas, government offices, hospitals, and main roads.

Some properties may offer convenient access to nearby airports. Distance varies by city and location.

Airport distance is listed on each property page and may vary depending on traffic conditions.

Airport transfer may be arranged upon request at selected properties and may be subject to additional charges.

Private car arrangements may be available through the front desk or approved transportation partners.

Many SwissBlue locations are close to restaurants, cafés, and daily service outlets.

Several SwissBlue properties are located within easy reach of malls, retail centers, or local markets.

Many locations are selected with access to essential services such as hospitals, clinics, and pharmacies.

Yes. Property pages include location details and map links for easier navigation.

Yes. SwissBlue welcomes families and offers practical accommodation options for comfort, privacy, and convenience.

Yes. Children are welcome, subject to room capacity and property safety policies.

Family apartments and multi-bedroom units may be available in selected properties.

Yes. Baby cots may be provided upon request and subject to availability.

Children’s charges depend on age, room occupancy, extra bed requirements, and the selected rate plan.

Connecting rooms may be available in selected properties and should be requested early.

Yes. Serviced apartments and long-stay packages are suitable for families staying for extended periods.

Additional children’s items may be provided upon request where available.

Yes. Selected SwissBlue properties offer monthly stays for individuals, families, companies, and project teams.

Yes. Special rates may be available for weekly, monthly, and extended bookings.

Yes. Serviced apartments are designed for long-stay comfort, with more space and practical in-room facilities.

Monthly stay inclusions vary by package and may include accommodation, Wi-Fi, scheduled cleaning, utilities, and selected services.

Cleaning is usually provided on a scheduled basis for long-stay guests, depending on the package and property policy.

Yes. SwissBlue can prepare customized accommodation packages for companies, staff housing, and project-based stays.

Yes. Monthly stays can usually be extended subject to availability and updated rate conditions.

Serviced apartments are furnished and equipped for comfortable daily living, with features varying by apartment type.

Yes. Invoices can be issued according to the approved billing arrangement and Saudi invoicing requirements.

Yes. Corporate multi-unit bookings can be arranged for staff, consultants, and project teams.

Yes. Corporate rates are available for companies with recurring or volume-based accommodation needs.

Yes. Company invoices can be issued when valid company billing details are provided.

Yes. Many rooms and apartments include work-friendly spaces, Wi-Fi, and convenient access to key business areas.

Many room types include a desk or practical workspace suitable for remote work and business travelers.

Wi-Fi is designed to support everyday browsing, communication, and business use. Speed may vary by property and network conditions.

Small meetings may be arranged in selected properties with suitable meeting spaces or business areas.

Yes. SwissBlue can support companies with staff accommodation solutions for short, medium, and long-term needs.

Yes. Annual corporate agreements may be arranged based on expected room nights, locations, and service requirements.

Yes. Our teams can coordinate arrival details, guest lists, billing instructions, and special requests for corporate guests.

Yes. Delegation and group bookings can be managed with coordinated room allocation, arrival plans, and billing support.

Smoking is only allowed in designated smoking rooms or areas where available. Non-smoking rooms must remain smoke-free.

Designated smoking areas may be available depending on the property. Smoking is not permitted in general public areas.

Pets are generally not permitted unless clearly stated by the selected property. Please contact the property before booking.

If a property allows pets, additional fees, cleaning charges, and specific rules may apply.

Visitors must follow property policy and may be required to register at reception with valid identification.

Private events, parties, or gatherings are not allowed unless approved in advance by property management.

Guests are expected to respect quiet hours and the comfort of other guests, especially during late evening and night hours.

Outside food policy varies by property. Guests are encouraged to check the policy before arrival.

Guests are responsible for any damage caused during their stay. Lost items are handled according to the property’s lost-and-found procedure.

Please contact the property as soon as possible. Found items are logged and kept according to the property’s lost-and-found policy.

Luggage storage may be available after check-out, subject to space, security procedures, and property policy.

Yes. Excessive noise, disruptive behavior, and unauthorized gatherings are not permitted.

Accessible rooms may be available in selected properties. We recommend contacting the property before booking.

Many properties provide accessible entrances, but availability should be confirmed before arrival.

Elevator accessibility varies by property. Please share your requirements before arrival so our team can assist.

Yes. Rooms near elevators may be requested and are subject to availability.

Yes. Our team will do its best to provide arrival assistance when requested in advance.

Yes. Please contact the property before arrival to discuss accessibility, mobility, or comfort requirements.

Restaurants may be available in selected properties. Please check the selected property’s facilities.

Breakfast hours vary by property and will be shared at check-in or on the property page.

Selected properties may offer Arabic or local breakfast options inspired by Saudi and Khaleeji hospitality.

Healthy options may be available depending on the property’s breakfast service.

Children’s meal options may be available in selected properties or upon request.

Room dining or delivery coordination may be available depending on the property and operating hours.

Cafés or coffee corners may be available in selected properties.

We do our best to support dietary requests such as allergies or special preferences when communicated in advance.

Many SwissBlue properties are located close to restaurants, cafés, and local dining options.

Yes. Our front desk team can recommend nearby dining options based on your preference.

Yes. Complimentary Wi-Fi is available for guests in most SwissBlue properties.

Wi-Fi is suitable for general business use, messaging, browsing, and online meetings, subject to network conditions.

Yes. Rooms usually include TV channels, with available channel lists varying by property.

Smart TVs may be available in selected room types and properties.

Device connection depends on the TV model and property policy. Our team can assist where possible.

In-room telephones may be available for contacting reception and guest services.

Most rooms include convenient power outlets, though layout may vary by room type.

USB ports or charging points may be available in selected rooms. Guests are encouraged to bring their own chargers.

Yes. Please contact reception if you experience Wi-Fi or in-room technology issues.

Hotel rooms are usually cleaned daily. Serviced apartments may follow daily or scheduled cleaning depending on the stay type.

Preferred cleaning times may be requested and will be accommodated whenever possible.

Yes. Extra towels, linens, or amenities may be requested through reception or housekeeping.

Bed linen change frequency depends on the stay type, property policy, and guest request.

Please contact reception immediately. Our maintenance team will respond as quickly as possible.

Maintenance support is available in most properties, either on-site or through approved service providers.

Additional cleaning or sanitization may be requested and is subject to availability and property policy.

Yes. Long-stay guests usually receive scheduled cleaning based on the selected package.

Yes. SwissBlue properties are operated with guest comfort, privacy, and safety in mind.

Safety and security procedures are in place, with support varying by property and operating model.

In-room safes may be available in selected rooms and properties.

SwissBlue handles guest data with confidentiality and uses it only for booking, service, billing, and legal hospitality requirements.

Yes. Guests may request privacy or use "Do Not Disturb" where available.

Yes. Please inform reception of any visitor restrictions or privacy concerns.

Many properties offer 24-hour reception or guest support. Please check the property details.

Yes. Seasonal offers may be available during selected periods, holidays, and special campaigns.

Early booking discounts may be available depending on the property, dates, and rate plan.

Yes. Weekly and monthly stay discounts may be available in selected properties.

Yes. Corporate discounts can be arranged through a company agreement or recurring booking arrangement.

Family packages may be available in selected properties and seasons.

Special occasion arrangements may be available upon request and subject to property policy.

Yes. Guests may subscribe to receive updates about offers, new properties, and special packages.

A loyalty or guest recognition program may be introduced or available depending on SwissBlue’s current commercial policy.

Yes. Customized quotes are available for companies, long stays, groups, and special requirements.

The latest offers can be found on the SwissBlue website or by contacting the reservations team.

You can contact SwissBlue through the website, phone, WhatsApp, email, or the contact details listed on each property page.

WhatsApp support may be available for selected properties and reservation inquiries.

Yes. Direct contact details may be available on each property page.

Working hours vary by channel and property. Many properties provide round-the-clock guest support.

Yes. Special requests can be shared before arrival and will be accommodated whenever possible.

You may contact the property management, reservations team, or guest support channels. Official tourism complaints may also be submitted through the Ministry of Tourism channel 930.

Please contact reception immediately so the team can assist and resolve the matter during your stay.

Yes. You may request a callback through the website or reservations team.

Yes. Guest communication is available in Arabic and English in line with Saudi hospitality best practices.

Property locations, maps, phone numbers, and contact details are available on each SwissBlue property page.